FAQ

  • How does 30 day free trial work?

    Your club can try the app for free for period of 30 days where parents and coaches experience Connect2Coach mobile app. Each club will receive a unique QR code which parents and coaches can then use to download the app. During 30 day free trial, club can transfer their database to Connect2Coach free of charge. Once 30 days is up club can decide whether to subscribe.

  • Are there any additional fees?

    There are no additional fees for using any of Connect2Coach features. Clubs can send unlimited messages free of charge, video library has unlimited storage also free of charge and there is no ongoing fee for both coach and parents app. There is Stripe transation fee for facilitating payments - 2% + $0.5

  • Are there any additional fees for parents?

    No. There is no cost for parents to have their app, there is also no cost for credit card payments via the Connect2Coach app.

  • Is Connect2Coach available for both iOS and Android phones?

    Yes, our app is available on both iOS and Android platforms.

  • Do I need to download any software to access admin portal?

    No. Admin portal is cloud based and coaches and clubs can access portal from anywhere, just like they would log in to website.

  • Do you transfer database from other softwares?

    You club will have 2 QR codes, one for downloading the app and the second one linked to your club so that way parents will create their accounts and sub accounts, book their classes so the only thing that clubs need to do is to approve students in their classes in desktop admin portal. No more unnecessary admin time spending putting students in classes, parents will do the work for you!

  • What form of support do you provide?

    You call our support team Monday - Friday 8am - 5pm. If you need a support with an urgent issue send us an email and we will be in touch to help.

  • What system requirements do I need, to run Connect2Coach?

    Connect2Coach is a cloud based software which means Connect2Coach is accessible from any browser on laptop, tablet or phone with internet connection.

  • Can parents download their videos from the app?

    Yes, parents can download their videos to their devices.

  • What steps does Connect2Coach take to keep my data safe?

    SECURITY FEATURES

    We are following the best security process that are being practiced by the major organization in the industry providing the best possible security features for the system we are implementing as we are concerned with the importance of data.